Before returning any goods to Phoenix Mecano please contact our sales office and they will issue you with an RMA number.

RMAs will be divided into three categories:

  1. General Repair – Products returned for repair, in and out of warranty
  2. Non Conformance – Goods inwards or production rejects
  3. Field Failure where investigation is required – for example unusual damage or repeated failure.

If you have goods to return from more than one category you will be required to separate the items into different consignments as goods from each category will be given a separate RMA number.

Please note that if items arrive without an RMA number it will delay action to resolve the issue as goods will be quarantined until the category has been verified.